Magento support services designed to ensure you are never alone. Knowing you are not alone makes you feel better.
To us support is about service, security and responsiveness available 24/7.
PRO ACTIVE SITE MONITORING 24/7
Knowing your site is monitored 24/7 by a team of support engineers means you don't have to be the one to worry.
Our support services include a suite of tools that monitor your website for downtime or errors, and alert a member of our support team in minutes.
REGULAR SECURITY SCANNING
If you are concerned about the security of your website, you are not alone. Hackers are becoming more sophisticated and clever. Our support team receive regular training around website security, plus our advanced security monitoring systems scan your website code and database regularly to ensure you are not at risk.
With a team of 14 strong support analysts and engineers monitoring our clients websites and ticket systems, you are always not far from a solution to your problems.
With high tech ticketing systems, and automatic escalation on delayed tickets, our support team are always on hand to help.